Online Liquor Delivery in Pokhara City (24/7 Delivery Service)

Terms & Conditions

1. Eligibility and Age Verification

  • Customers must be at least 18 years old to purchase alcohol.
  • Valid government-issued ID (citizenship certificate, passport, driver’s license) must be presented upon delivery.
  • Orders will not be fulfilled if the customer or recipient fails to provide valid ID or is underage.

2. Service Area and Availability

  • Delivery is limited to licensed regions within Nepal (specify cities/areas).
  • Service areas may change without prior notice due to legal or operational constraints.
  • Orders are subject to product availability; unavailable items may be canceled or substituted (with customer consent).

3. Ordering Process

  • Account registration requires accurate personal information (name, address, contact details).
  • By placing an order, customers agree to these terms and confirm legal eligibility.
  • Order confirmation is subject to ID verification and payment clearance.

4. Payment Terms

  • Accepted methods: Cash on delivery, mobile wallets (e.g., eSewa, Khalti), credit/debit cards.
  • Prices include all applicable taxes (VAT, excise duty).
  • Promotional discounts apply only to specified products and timelines.

5. Delivery Policy

  • 24/7 delivery, excluding restricted periods (e.g., national holidays, curfews, or dry days).
  • Estimated delivery times are not guaranteed due to traffic, weather, or unforeseen events.
  • Recipient must be present to accept and sign for the order. Failed deliveries may incur re-delivery fees or order cancellation.

6. Returns and Refunds

  • No returns/exchanges for alcohol products unless damaged, defective, or incorrect.
  • Report issues immediately at delivery for refunds/replacements.
  • Refunds processed via original payment method within 5–7 business days.

7. Prohibited Conduct

  • Reselling products, using fake IDs, ordering for minors, or violating local laws.
  • Bulk purchases require prior authorization to prevent commercial use.
  • Service reserves the right to refuse orders or terminate accounts for violations.

8. Liability and Responsibility

  • The company is not liable for alcohol misuse, health effects, or legal violations by customers.
  • Customers assume responsibility for complying with local laws (e.g., dry days, public consumption rules).

9. Privacy and Data Security

  • Personal data is collected for order processing and legal compliance.
  • Data may be shared with third-party delivery partners securely.
  • Payment details are encrypted; the company does not store card information.

10. Termination of Service

  • Accounts may be suspended/terminated for breaches of terms.
  • Customers may close accounts by contacting customer support.

11. Legal Compliance

  • The business holds valid licenses under Nepal’s Alcohol Regulation Act and local ordinances.
  • Customers are responsible for adhering to municipal alcohol laws.

12. Dispute Resolution

  • Governed by Nepali law. Disputes resolved through arbitration in [specified location].

13. Force Majeure

  • Not liable for delays/cancellations due to natural disasters, strikes, or government restrictions.

14. Amendments

  • Terms may be updated periodically. Continued use implies acceptance of revised terms.

15. Health and Safety

Promote responsible consumption. Do not drink and drive.